Very sorry to notice you that we got a very bad news from shipping company, one batch of parcels received invalied tracking number, Your parcel are one of them. We regarded it's lost.
In order to fix it well, we have to refund you first. Could you please open us a dispute to request your money back now ? So that we can claim with post office by your refund proof information.
But I guess, If it arrived after 2 or 3 months,keep it for free.
We are sincerely apologize for this inconvenience caused you again.
Looking forward to hearing from you at earliest time.
Thank you for your attention.
Your truly

ガラスフィルム紛失してて泣いた